If the country/region setting of your App Store or Google Play Store account is set outside Turkey, you may have trouble downloading Cenoa. Cenoa cannot change these settings on your behalf, but you can try the methods below.
Alternative solution for iOS
Open Settings on your phone and tap your Apple ID at the top.
Go to Media & Purchases → View Account.
Open Country/Region and tap Change Country or Region.
Select Turkey and accept the Terms & Conditions.
Complete the process by adding a payment method and billing address compatible with Turkey.
Reopen the App Store and download Cenoa.
Alternative solution for Android
Use a Turkey-based VPN and create a new Gmail account with Turkey selected as the location.
Activate this Gmail account on your Android device.
Fully close the Play Store, then temporarily disable it from App Info.
From a browser, open the Google Play Store web page while logged in with the Turkey-based Gmail account and start the Cenoa download.
Re-enable the Play Store on your phone and wait for the installation to begin.
This method may not work on the first try and might need to be repeated a few times.
Cenoa is a technology company that connects users with licensed, regulation-compliant financial partners with strong security protocols. Financial services and transactions are provided by these institutions; Cenoa does not directly provide financial services and is not a licensed financial institution. US accounts are opened at Lead Bank via Bridge (a Stripe company).